Privacy and Cookies Policy

This Privacy Policy applies to personal information collected:

• through websites, portals, applications, or other online services operated by or on behalf of Ship Zip Depot
• through email, telephone, text message, electronic messaging, online forms, or other communications
• in connection with transportation brokerage, freight coordination, shipment management, customer or carrier onboarding, billing, payment, claims, compliance, and related services
• from customers, prospective customers, shippers, freight forwarders, consignees, motor carriers, drivers, dispatchers, vendors, and other business parties
• from service providers and other third parties
• from publicly available sources and commercially available business information
• through other lawful business activities

Website forms and requests

We may collect information you voluntarily provide through website forms, including freight quote requests, carrier inquiries, contact requests, and similar submissions. This may include your name, company, email address, telephone number, shipment or carrier information, and the contents of your request or message.

This Privacy Policy does not govern independently operated third-party websites, platforms, applications, or services that may be linked from or used in connection with our services.

Depending on how you interact with Ship Zip Depot, we may collect the following categories of information.

A. Contact and Identification Information

This may include:

• name
• business name
• job title
• business address
• mailing address
• telephone number
• email address
• account or username information
• signatures
• other identifying or contact information

B. Business and Commercial Information

We may collect information concerning:

• your company
• business relationship with Ship Zip Depot
• transportation or logistics requirements
• services requested or provided
• communications and correspondence
• quotations and pricing
• customer, carrier, or vendor records
• transaction history
• other commercial information

C. Shipment and Transportation Information

In connection with arranging transportation, we may collect or receive information such as:

• pickup and delivery locations
• shipment origin and destination
• shipper and consignee information
• commodity descriptions
• shipment value
• weight, dimensions, quantities, and equipment requirements
• pickup and delivery dates and times
• bills of lading, rate confirmations, proof of delivery, and related documents
• driver, dispatcher, and carrier contact information
• motor carrier identification and authority information
• insurance information
• vehicle, trailer, or equipment information
• shipment status and tracking information
• location information associated with a shipment, vehicle, driver, or equipment when provided to us
• delivery signatures
• photographs or documents relating to freight
• information concerning shortages, damage, theft, loss, delay, or other shipment incidents
• other information reasonably necessary to arrange, monitor, document, investigate, or administer transportation services

D. Carrier and Vendor Information

We may collect information regarding motor carriers, drivers, dispatchers, vendors, and service providers, including:

• business contact information
• operating authority
• USDOT or motor carrier identification information
• insurance information
• tax or payment documentation
• equipment information
• safety or compliance information
• banking or payment information where necessary
• identity or verification information
• performance history
• fraud-prevention information
• information obtained through carrier onboarding, monitoring, verification, or compliance providers

E. Financial and Transaction Information

Where necessary for our business, we may collect information related to:

• invoices
• payment history
• banking information
• payment instructions
• credit information
• factoring arrangements
• billing contacts
• account balances
• other information necessary to make, receive, reconcile, investigate, or administer payments

Payment processing may be performed by third-party payment processors or financial institutions, which may separately collect and process information according to their own privacy practices.

F. Communications

We may retain communications sent to or from Ship Zip Depot, including emails, telephone communications where lawfully recorded or documented, text messages, support requests, website inquiries, correspondence, and other communications.

G. Website and Technical Information

When you interact with our online services, we or our service providers may automatically receive information such as:

• Internet Protocol (IP) address
• browser type
• device type
• operating system
• referring and exit pages
• date and time of access
• pages visited
• website interactions
• approximate location derived from an IP address
• cookies and similar identifiers
• security and authentication information
• diagnostic and performance information

H. Information From Public and Third-Party Sources

We may obtain information from lawful third-party and public sources, including:

• company websites
• business directories
• government records and databases
• motor carrier and transportation databases
• public filings
• commercially available business databases
• industry directories
• social and professional networking platforms
• fraud-prevention or identity-verification providers
• insurance providers
• customers, shippers, freight forwarders, consignees, motor carriers, and vendors
• other lawful sources

You may provide information concerning another individual, such as a driver, consignee, shipping contact, employee, customer representative, or vendor.

By providing such information, you represent that you are authorized to provide the information to us or that your disclosure is otherwise permitted by applicable law.

Ship Zip Depot may use that information for the purposes described in this Privacy Policy.

We may use personal information for legitimate business and commercial purposes, including to:

Provide Transportation and Logistics Services

We may use information to:

• arrange transportation
• obtain freight quotations
• select or communicate with motor carriers
• coordinate pickup and delivery
• communicate shipment instructions
• track shipment progress
• provide shipment updates
• verify pickup or delivery
• communicate with shippers, consignees, freight forwarders, motor carriers, drivers, and other parties involved in transportation
• otherwise perform transportation brokerage and related services

Operate Our Business

We may use information to:

• maintain customer and carrier relationships
• create and maintain business records
• administer contracts
• process invoices and payments
• manage accounts
• conduct audits
• perform accounting and financial activities
• manage vendors and service providers
• improve operations
• administer our business

Protect Ship Zip Depot and Others

We may use information when reasonably necessary to:

• prevent or investigate fraud
• verify customers, carriers, drivers, vendors, or other parties
• investigate identity theft, cargo theft, double brokering, fictitious pickups, unauthorized re-brokering, payment fraud, or other suspicious activity
• authenticate communications or transactions
• protect cargo
• manage security risks
• investigate violations of contracts or policies
• protect Ship Zip Depot's legal rights, property, systems, personnel, customers, and business interests
• protect the rights, property, or safety of others

Claims, Disputes and Investigations

We may collect, preserve, use, and disclose information reasonably necessary to investigate, administer, defend, prosecute, resolve, or assist with:

• cargo claims
• freight loss
• cargo theft
• damaged freight
• shortages
• nondelivery
• payment disputes
• insurance matters
• carrier disputes
• customer disputes
• fraud investigations
• law-enforcement investigations
• litigation
• arbitration
• regulatory proceedings
• other actual or potential legal claims or disputes

Information relevant to a claim, investigation, dispute, or reasonably anticipated litigation may be retained for longer than our ordinary retention period when reasonably necessary or legally permitted.

Communications and Customer Service

We may use information to:

• respond to inquiries
• provide customer support
• provide shipment notifications
• communicate regarding accounts or services
• send administrative or operational messages
• maintain records of business communications

Marketing and Business Development

Subject to applicable law, we may use business contact information to:

• identify prospective customers or business partners
• communicate about our transportation and logistics services
• conduct business-to-business marketing
• conduct sales outreach
• send promotional or informational communications
• measure the effectiveness of communications
• develop business relationships

Recipients may opt out of marketing email communications using the unsubscribe mechanism provided in applicable communications or by contacting us.

An opt-out from marketing communications does not prevent Ship Zip Depot from sending transactional, administrative, legal, safety, account-related, shipment-related, or other non-marketing communications where permitted by law.

Improve Our Services and Technology

We may use information to:

• improve our website and systems
• troubleshoot technical problems
• develop new features
• perform analytics
• improve operational efficiency
• detect system abuse
• improve security
• evaluate the effectiveness of our services and business processes

Legal and Regulatory Compliance

We may process information when reasonably necessary to:

• comply with applicable laws and regulations
• respond to subpoenas, court orders, warrants, governmental inquiries, or other lawful requests
• comply with transportation or regulatory requirements
• maintain legally required records
• enforce agreements
• establish, exercise, or defend legal claims
• otherwise protect our lawful interests

We do not disclose personal information indiscriminately. We may disclose information when reasonably necessary for our business or as permitted or required by law.

Transportation Participants

Information may be provided to parties involved in arranging or performing transportation, including:

• customers
• shippers
• freight forwarders
• consignees
• motor carriers
• drivers
• dispatchers
• warehouses
• facilities
• brokers or other transportation intermediaries where appropriate
• other parties involved in a shipment

Service Providers

We may disclose information to companies that perform services for us, including providers of:

• hosting and cloud infrastructure
• email and communications
• transportation management technology
• carrier onboarding and monitoring
• shipment tracking
• payment processing
• factoring and financial services
• insurance services
• accounting
• cybersecurity
• fraud prevention
• identity verification
• data analytics
• marketing technology
• customer relationship management
• professional services
• other technology or business services

These providers may process information as necessary to perform services for us and may be subject to contractual or legal obligations regarding such information.

Insurance, Claims and Legal Matters

We may disclose relevant information to:

• insurance companies
• insurance brokers
• claims administrators
• customers
• shippers
• carriers
• freight forwarders
• attorneys
• investigators
• law enforcement
• government agencies
• courts
• experts
• other parties reasonably involved in a claim, dispute, investigation, or legal proceeding

Fraud, Security and Protection

We may disclose information when we reasonably believe disclosure is appropriate to investigate, prevent, detect, or respond to:

• fraud
• cargo theft
• identity theft
• fictitious pickups
• double brokering
• unauthorized re-brokering
• cyberattacks
• security incidents
• unlawful activity
• threats to the rights, property, systems, business, or safety of Ship Zip Depot or others

Corporate Transactions

If Ship Zip Depot is involved in or considering a merger, acquisition, financing, restructuring, reorganization, bankruptcy, sale of assets, transfer of business, investment transaction, or similar corporate transaction, information may be disclosed to or transferred among potential or actual buyers, investors, lenders, advisers, counterparties, and their representatives as permitted by law.

Legal Requirements

We may disclose information when we believe in good faith that disclosure is necessary or appropriate to comply with applicable law, legal process, governmental request, contractual obligation, or to establish, exercise, or defend legal rights.

Ship Zip Depot does not sell personal information for monetary consideration as part of its ordinary business operations.

Certain privacy laws define terms such as sale, sharing, or targeted advertising broadly. If our use of advertising, analytics, cookies, or similar technologies becomes subject to such requirements, we will provide any notices and choices required by applicable law.

Our website or service providers may use cookies, pixels, logs, analytics technologies, and similar technologies to:

• operate the website
• remember preferences
• maintain security
• prevent fraud
• understand website usage
• diagnose errors
• improve performance
• measure traffic
• support marketing or analytics activities

Your browser may allow you to restrict or delete cookies.

Disabling certain cookies may affect website functionality.

Where applicable law requires consent or additional choices concerning optional cookies or similar technologies, we will provide those choices as required.

Ship Zip Depot may communicate with existing and prospective business contacts regarding transportation and logistics services.

We may use information obtained directly, from business relationships, referrals, publicly available information, or lawful third-party sources for business-to-business communications where permitted by applicable law.

Marketing emails sent by or on behalf of Ship Zip Depot may contain mechanisms that allow recipients to unsubscribe from future marketing communications.

We may maintain suppression records after an unsubscribe request to ensure that the recipient is not inadvertently added back to applicable marketing campaigns.

An unsubscribe or suppression record may therefore be retained even when other information relating to the individual has been deleted.

We retain information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business purposes, including:

• providing services
• maintaining business and transaction records
• accounting and tax obligations
• regulatory compliance
• contractual obligations
• fraud prevention
• cybersecurity
• insurance
• transportation claims
• dispute resolution
• litigation holds
• protecting legal rights
• enforcing agreements

Retention periods may vary depending on the type of information and applicable legal, contractual, regulatory, operational, insurance, or business requirements.

We may retain information for a longer period where reasonably necessary to investigate or defend against actual or potential claims, fraud, cargo theft, security incidents, disputes, or litigation.

Backup, archived, security, fraud-prevention, and suppression records may remain after information has been removed from active systems when permitted by law.

Ship Zip Depot uses administrative, technical, and physical safeguards that we consider reasonable and appropriate based on the nature of the information and our operations.

These measures may include access controls, authentication measures, network security, backups, monitoring, employee access restrictions, service-provider controls, and other safeguards appropriate to our operations.

However, no Internet transmission, email system, computer network, storage system, website, application, or method of electronic storage is completely secure.

Accordingly, SHIP ZIP DEPOT DOES NOT WARRANT OR GUARANTEE THAT PERSONAL INFORMATION OR COMMUNICATIONS WILL ALWAYS REMAIN COMPLETELY SECURE, CONFIDENTIAL, AVAILABLE, OR FREE FROM UNAUTHORIZED ACCESS.

To the extent permitted by applicable law, users are responsible for maintaining the confidentiality of their account credentials and for activity conducted using their credentials.

If you believe information provided to Ship Zip Depot has been compromised or that an account has been accessed without authorization, please contact us promptly.

Our website, communications, or services may contain links to or integrate with websites, platforms, applications, or services operated by third parties.

Those third parties operate independently from Ship Zip Depot and may maintain their own privacy policies and practices.

Unless otherwise required by applicable law, Ship Zip Depot is not responsible for the privacy, security, availability, accuracy, or practices of independently operated third-party websites, applications, platforms, or services.

We encourage users to review the privacy policies of third-party services before providing information to them.

Depending upon where you reside and the laws applicable to Ship Zip Depot, you may have certain rights concerning your personal information.

These rights may include the right to request:

• confirmation that we process your personal information
• access to certain personal information
• correction of inaccurate information
• deletion of certain information
• a portable copy of certain information
• information concerning categories of information processed or disclosed
• limitation of certain processing
• withdrawal of consent where processing is based on consent
• opt-out from certain forms of marketing, sale, sharing, or targeted advertising where applicable
• appeal of certain decisions regarding privacy requests where required by law

These rights are not absolute.

We may deny, limit, or decline a request when permitted by applicable law, including where information is reasonably necessary to:

• complete a transaction
• provide requested services
• comply with legal obligations
• maintain required business records
• detect or prevent fraud
• maintain security
• exercise or defend legal claims
• investigate cargo loss, theft, fraud, or other incidents
• protect the rights of another person
• otherwise satisfy an exception under applicable law

We may require reasonable verification of your identity and authority before processing a privacy request.

Information submitted for verification may be used to verify and process the request and for related security, fraud-prevention, and recordkeeping purposes.

Authorized agents may submit requests where permitted by applicable law, subject to appropriate verification of their authority.

Certain information we process relates to individuals acting in a professional or commercial capacity, such as employees or representatives of customers, carriers, vendors, shippers, freight forwarders, warehouses, or other businesses.

Some privacy laws provide different rights or exemptions for information processed in a business-to-business, employment, or professional context.

Ship Zip Depot will apply applicable privacy rights to such information to the extent required by applicable law.

Our website and transportation brokerage services are intended for businesses and adults and are not directed toward children.

We do not knowingly solicit personal information online from children under 13.

If we become aware that personal information from a child has been collected in circumstances prohibited by applicable law, we may delete the information as appropriate.

Ship Zip Depot is based in the United States.

If you provide information to us from outside the United States, your information may be transferred to, processed in, or stored in the United States or other jurisdictions in which our service providers operate.

Privacy and data protection laws in those jurisdictions may differ from those in your jurisdiction.

Where required by applicable law, we will use appropriate mechanisms for international transfers of personal information.

We may aggregate or de-identify information so that it no longer reasonably identifies an individual.

Subject to applicable law, we may use and disclose aggregated or de-identified information for analytics, research, security, service improvement, business planning, operational improvement, and other lawful business purposes.

We will not attempt to re-identify information that applicable law requires us to maintain in de-identified form except as permitted by law.

Nothing in this Privacy Policy limits Ship Zip Depot's ability, where permitted by law, to collect, preserve, use, investigate, or disclose information reasonably believed to relate to fraud, theft, cargo theft, identity theft, double brokering, fictitious pickups, payment fraud, unauthorized access, misrepresentation, contractual violations, unlawful conduct, or threats to Ship Zip Depot or others.

Such information may be disclosed to customers, affected parties, insurers, attorneys, investigators, law enforcement, government agencies, transportation-industry fraud prevention organizations, service providers, or other appropriate recipients when reasonably necessary and legally permitted.

Notwithstanding any other provision of this Privacy Policy, Ship Zip Depot may preserve information that we reasonably believe may be relevant to:

• existing or anticipated litigation
• arbitration
• insurance claims
• cargo claims
• regulatory inquiries
• subpoenas
• law-enforcement investigations
• internal investigations
• contractual disputes
• fraud investigations
• enforcement of legal rights

A request to delete information does not require us to delete information that applicable law permits or requires us to retain.

Nothing contained in this Privacy Policy is intended to waive, restrict, modify, or eliminate any contractual right, defense, privilege, limitation, immunity, remedy, or other legal right available to Ship Zip Depot under applicable law or any agreement.

This Privacy Policy describes our privacy practices and is not intended to create contractual rights beyond those required by applicable law.

We may amend this Privacy Policy from time to time to reflect changes in:

• our services
• technology
• business operations
• privacy practices
• service providers
• regulatory requirements
• applicable law

The Last Updated date at the beginning of this Privacy Policy indicates when it was most recently revised.

Where required by applicable law, we will provide additional notice or obtain consent regarding material changes.

Your continued interaction with Ship Zip Depot after an updated Privacy Policy becomes effective will be governed by the updated policy, subject to applicable law.

Questions, concerns, or applicable privacy requests regarding this Privacy Policy or Ship Zip Depot's handling of personal information may be submitted through the contact information provided on our website.

Please include sufficient information for us to understand your request and, where applicable, verify your identity and jurisdiction.

Ship Zip Depot LLC New York, United States

For privacy-related correspondence, please use the designated contact information published by Ship Zip Depot.